In this article, we will guide you through our porting policies and how to get started porting your numbers immediately.

How to Port Into Telnyx?

For transferring numbers from a different carrier to Telnyx.

To initiate a port-in process, follow these steps:

Submit your request to Telnyx.

To move phone numbers to Telnyx, follow these steps:

1. Register for a Telnyx Mission Control account and access the "Port Numbers" page.
2. Enter or paste the desired phone numbers into the form. If you have multiple numbers with various end-customers, you will need to submit separate port requests.
3. Provide the contact information of the phone service (as listed with the current carrier) and the name of the authorized person. Note: If you are a reseller, the data should belong to the end-customer, not your business.
4. Submit two required documents for each port request: an LOA signed by the end-customer (whose signature must match what is on file with the current carrier) and a recent bill from the current carrier.
5. Choose a default connection for when the porting process is finished.
6. Request a FOC date, but understand it is not guaranteed. Each carrier has its own regulations, and often they do not respect the requested date.
7. Expedited requests are only considered on a case-by-case basis and must be approved by Telnyx.

Limitations:

1. If your request faces a problem, you'll receive a notification via email. Based on the issue, we may need to resubmit the port-out request to the current carrier. However, some carriers may treat it as a new request, ending in a longer wait time for a response.
2. If you don't respond to the exception notice, we'll contact you again. If we don't hear back within 14 days, the port request will be canceled. You can always submit a new request with corrected information.

FOC:

You will be informed by us as soon as your port-in request is granted by the existing carrier.

Telnyx will only activate the transferred numbers on the agreed FOC date, which happens during business hours (9am to 5pm CT, from Monday to Friday).

Note that in certain situations, manual activation by Telnyx personnel is required and must take place during business hours.

Status updates:

1. You'll receive updates about the status of your request via automated emails.
2. To make sure that we have a proper record of all communication related to your port request, including uploading any extra documents, please use the comments feature in Mission Control.
3. Neglect sending separate emails for updates on the status or additional information.

SLA Guidelines:

Our aim is to provide a prompt and streamlined porting process. While we will work to process your request as speedily as possible, due to the intricacies of the process and the many entities involved, we cannot promise a specific completion date until you have received your Firm Order Commitment.

Simple ports:

As per the Federal Communications Commission (FCC), simple porting comprises of:

(1) non-unbundled network components,

(2) a single line account only,

(3) no intricate switch conversions (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop/line)

(4) without a reseller. These typically refer to porting with less than 20 numbers.

Submission to the losing carrier: To be completed within 2 working days.

Expected completion time: Within 7 working days.

Non-Simple Ports:

A port that does not meet the criteria for a simple port, such as those with more than 20 numbers or multi-line accounts, are classified as non-simple ports and may need additional management.

Submitting to the losing carrier should be done within 4 working days.

The estimated completion time for such ports is at least 15 working days.

Submission:

Telnyx welcomes port requests 24 hours a day, every day of the year through Mission Control. Although, only from 9 AM to 5 PM CT from Monday to Friday, will the requests be handled and submitted.

The following public holidays are taken into consideration:

1. New Year's Day
2. Memorial Day
3. Independence Day
4. Labor Day
5. Thanksgiving Day
6. The day after Thanksgiving
7. Christmas Eve Day
8. Christmas Day

The Most Common Causes of Porting Exceptions and Delays:

• Spelling error of end customer name (e.g. "Alpha Corp" instead of "Alpha Beta Inc" was submitted).
• Inaccurate service location (e.g. street name mistake or incorrect postal code).
• Grouping of multiple end-customer numbers under a solitary port request which cannot determine ownership based on phone numbers.
• Submitting inactive phone numbers.
• Absence of account number in the request.

Special Instructions for Resellers:

If your company name and service address are not listed on the CSR with the current carrier, Telnyx considers you a reseller. If you are a reseller, please adhere to the following special instructions:

• You must be authorized to act on behalf of your end-customer. Whenever possible, you must submit an LOA signed by the end-customer. Telnyx has the right to request a copy of the Master Services Agreement that you have with the customer that stipulates your right to change carriers.
• We have the right at any time to request a signed LOA from the customer.
• If you are porting multiple numbers then you must create separate port requests for each customer and for each service address in use.

How to Port Out From Telnyx?

To transfer phone numbers from Telnyx to another carrier:

For Customers:

• Contact your new carrier to initiate the transfer process.

For Carriers:

• Submit all transfer requests to lnp@telnyx.com (not over the phone).
• Telnyx does not provide carrier service records (CSRs).
• A response to your request will be sent within 3 business days.
• Simple transfers can usually be completed in 2 business days.
• Transfers that are not simple are considered projects and a Telnyx representative will provide an estimated completion time.